SPF Record Warning
If you modify the 'From Email', this can reduce the probability that emails from the platform will arrive in the recipients Inbox unless you add 'sendgrid.net' to the SPF record for your domain name.
Like many other cloud based software providers, we use the well respected company Sendgrid (https://sendgrid.com) to deliver our transactional email notifications. Emails from them are far more likely to end up in the Inbox, and not the Spam box. Also, by using Sendgrid, we provide an additional layer of 'White Label' in that 'SuiteDash' doesn't even appear in the email headers when the platform sends notifications to your team and clients.
Below, we'll provide information related to SPF records, and help you understand what you need to do.
What does this SPF need to look like?
You should create a TXT record in your DNS using the value below
v=spf1 mx a include:sendgrid.net ~all
If you already have an SPF record created, for Google or Office365 for example, you can create an SPF record with multiple values. Some examples are included below.
v=spf1 mx a include:_spf.google.com include:sendgrid.net ~all
v=spf1 mx a include:spf.protection.outlook.com include:sendgrid.net ~all
How to add an SPF Record for my domain name?
Common DNS Providers
Common providers are listed below. If yours is not listed, contact your DNS provider for assistance.
- GoDaddy: MX - CNAME - TXT
- NameCheap: All Records
- Network Solutions: MX - CNAME - TXT
- Rackspace Email & Apps: All Records
- Rackspace Cloud DNS: Developer Guide
- Amazon Route 53: Developer Guide
- DigitalOcean: Mailgun and DigitalOcean Guide